Avid's standard 12-month support is the easy way to stay up to date with the latest version of Pro Tools as well as ensuring you have access to the best technical support available. With this 12-months standard support plan, you will receive upgrades for 12 months (free of charge), unlimited web support (24-hr response), one phone support case per month, plus bug-fix updates. The Support Plan is supplied as an Activation card which can be emailed on request.